Refund & Engagement Terms.

This page explains how cancellations, refunds, and disputes are handled for services provided by 9517-2417 Québec Inc., doing business as Québec Inc.. It supplements — and does not replace — our Terms of Service and any signed Statement of Work ("SOW") between us.

Because our work is professional services rather than a packaged product, refund treatment depends on the type of engagement. The relevant rules for each are below.

A Diagnostic is a fixed-fee, two-week paid review of your acquisition system. The fee is paid in advance.

• ·Cancellation by you before work begins (more than 48 hours before the scheduled kick-off): full refund.
• ·Cancellation by you after kick-off but before delivery of the written plan: pro-rata refund based on hours worked, with a minimum charge of 50% of the fee.
• ·Cancellation after delivery of the written plan: no refund — the deliverable has been provided.
• ·If you proceed to a retainer or project engagement within sixty (60) days of plan delivery, the Diagnostic fee is credited toward the first month of the new engagement.

Retainers are billed monthly, in advance, on the first business day of each month. Most retainers carry a three-month minimum commitment stated in the SOW.

• ·Months already invoiced and worked are non-refundable.
• ·After the initial minimum commitment, either party may end the retainer on thirty (30) days' written notice. The notice period is the final billable month — no refund is issued for that month.
• ·If we materially fail to deliver the agreed scope and have not cured the failure within fifteen (15) days of written notice, you may terminate immediately and are entitled to a pro-rata refund of fees paid for the un-delivered portion of the current month.
• ·We may pause or end a retainer immediately, with a pro-rata refund of unused fees for the current month, if continuing would require us to violate any applicable law, advertising platform policy, or our professional judgment.

Project work is invoiced 50% on signing and 50% on delivery, unless an SOW specifies different milestones.

• ·Cancellation by you after signing but before any work has begun: full refund of the deposit, less a 10% administrative fee.
• ·Cancellation during the project: you are billed for work performed up to the cancellation date, and any deposit in excess of that amount is refunded within thirty (30) days.
• ·Once a milestone deliverable has been accepted (or has been delivered and not rejected within ten (10) business days), the corresponding milestone fee is non-refundable.

Advertising spend on Google, Meta, LinkedIn, and similar platforms is paid by you, either (a) directly on the platform from your own credit card or billing account, or (b) where we agree to fund it temporarily on your behalf, reimbursed at cost on the next invoice.

We do not refund spend that has been disbursed to a third-party platform. Refunds for ad spend are governed by the policies of the platform in question (for example, Google Ads' invalid-activity refunds). We will assist you in pursuing a platform refund where one is reasonably available.

If a credit card payment fails, we will notify you and re-attempt collection. Repeated payment failures may result in suspension of services until amounts are paid in full.

Chargebacks initiated without first contacting us in good faith are considered a breach of the Terms of Service. We reserve the right to dispute such chargebacks with supporting documentation, and to recover any chargeback fees and reasonable costs of collection.

If you believe an invoice was incorrect, please email accounts at our address before initiating a chargeback. The vast majority of disputes are resolved within five business days.

To request a refund or raise a billing concern, please email hello@quebec.inc with the subject line "Refund request" and include the SOW or invoice number, the date of payment, and a brief description of the request. We aim to acknowledge requests within two (2) business days and resolve them within fifteen (15) business days.

Approved refunds are issued by the original payment method where possible. Card refunds typically appear within five to ten business days, depending on your card issuer.

All fees, refunds, and credits are denominated in Canadian dollars (CAD). Taxes are refunded together with the underlying fee where the original transaction was taxable. Foreign-currency conversions and bank fees are not refunded.

These terms are governed by the laws of the Province of Québec, Canada and the federal laws of Canada applicable therein. Disputes are subject to the exclusive jurisdiction of the courts of the District of Montréal. Before initiating proceedings, the parties agree to attempt resolution in good faith through written notice and a meeting between senior representatives within thirty (30) days.

Questions about this policy can be sent to hello@quebec.inc, by phone at +1 (438) 523-3818, or by mail to 9517-2417 Québec Inc., 719 rue Egan, Montréal, QC H4H 1W6, Canada.